Refund & Cancellation Policy

Last updated 7 November 2026

This policy applies to every purchase made in Gifted, a service of Dipti Jain, ("we", "us"). It is part of our Terms & Conditions. Nothing in it affects your rights under the Consumer Protection Act, 2019.

1. What we sell

Gifted sells only digital items, each as a one-time purchase with no subscription or auto-renewal:

• the Toastie's Treasure Pack (₹99, for every child on the device);
• Treasure Buddies, celebration screens (₹79 each) and packs; and
• Crumb packs for one child's Crumb Jar: 20 Crumbs for ₹50, 50 Crumbs for ₹80, 100 Crumbs for ₹110 and 500 Crumbs for ₹140.

All prices are in Indian Rupees and include any applicable taxes. Items are delivered inside the app as soon as the payment is confirmed (see our Shipping & Delivery Policy).

2. Cancellations

• Before you pay: close the checkout or the Google Play payment window. Nothing is charged.
• After you pay: digital items are delivered at once, so a completed order cannot be cancelled. A request to cancel it is handled as a refund request under section 3.
• Subscriptions: there are none, so there is nothing to cancel and you will never be charged again automatically.
• Failed or pending payments: if money is debited but the payment fails or is not confirmed, Google Play or your bank reverses it automatically. If it is not reversed, contact us with the order details.

3. When you can get a refund

All purchases are made through Google Play. Within 48 hours of buying, you can ask Google Play for a refund directly: open the Google Play app → your profile picture → Payments & subscriptions → Budget & history, or visit play.google.com/store/account/orderhistory. Google decides those requests under its own refund policy.

At any time within the periods below, you can also ask us. We will refund you in these situations:

Days are counted from the date of the payment.

4. What can't be refunded

• A change of mind more than 7 days after the purchase.
• A Crumb pack whose Crumbs have been spent, in full or in part, unless the Crumbs never arrived.
• Crumbs earned by playing, which have no money value.
• Items or Crumbs lost because the app's data was erased or a device was lost, reset or replaced. (Permanent items can be brought back free with Restore purchases.)
• Purchases where the payment cannot be found or verified with the details given.
• Purchases cancelled because of fraud or misuse, as described in our Terms & Conditions.

5. How to ask for a refund

Email giftedapp.in@gmail.com with "Refund" in the subject, or call us on +91 98195 05900, +91 93725 96598, +91 93261 17980. Please include:

• the email address of the Google account used to buy;
• the child's first name in the app, what you bought and the date;
• the Google Play order number from your receipt email (it starts with GPA.); and
• the reason for the request.

Please never send card numbers, CVVs, UPI PINs, OTPs or passwords. We will never ask for them.

6. How long refunds take

1. We acknowledge your request within 48 hours and tell you our decision within 5 working days. We may ask for more details to find the payment.
2. An approved refund is issued within 5 working days, through Google Play, to the original payment method only. We do not refund in cash, to another account or as Crumbs.
3. After that, Google Play and your bank decide when the money appears, usually within 3 to 10 working days depending on the payment method.
4. When a purchase is refunded, its item or Crumbs are removed from the app the next time purchases are restored.

7. Chargebacks

If something is wrong with a payment, please contact us first: we can usually fix it faster than a bank dispute. If a chargeback is raised, we may pause the item or Crumbs from that payment until it is settled, and remove them if the payment is reversed.

8. Contact Us

If you are not satisfied with our answer, you can write to our Grievance Officer.